FAQ's
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Where are you located?
283 State Route 14A, Penn Yan NY 14527

What are your hours of operation?
Monday through Friday: 
     Summer Hours: 7:00 am to 5:00 pm. April 1 thru Oct. 31
     Winter Hours: 8:00 am to 4:30 pm  Nov.1 thru March 31
Saturdays from 8:00 am to 12:00 pm and closed on Sundays.

What are your rental time periods?
Rentals are available for the following time periods and include engine hours or time in possession:
Half Day is up to 5 hours
Full Day is any 24 hour period (or 10 engine hours)
Weekend is any consecutive 48 hour period (or 20 engine hours)
Weekly is any 5 consecutive calendar days 
Monthly is 4 weeks

What do I need to bring with me to be able to rent?​
For first time renters a valid driver’s license is required. At the time of rental, we prefer payment in advance.​ Please have a good idea of how long you'll need the equipment so we can be sure it's not reserved for someone else during that time.

What are your payment options?​
We accept Cash, Check, MasterCard, Visa and Discover.​

Do I need to make a reservation?​
Reservations are not required. However, we do advise & welcome notice to ensure we have the exact item you need, when you need it. Please feel free to call 315-531-9511 to schedule.​

What is your cancellation policy?​
When you place an order we reserve the equipment for you. Sometimes this means turning away others who want to rent the equipment during the same date range. We appreciate any notice given if you need to cancel your reservation. A cancellation fee of 20% of the rental period reserved may apply to no shows.

What if something gets damaged during my rental?
On all rentals we charge a Mandatory Non-Refundable Damage Waiver Fee (DWF) of 10%. If the damage is deemed accidental or no fault then the DWF covers up to $500 at no additional cost to the customer. If equipment requires repairs and/or replacement greater than $500 then the customer shall pay the overage for such repairs and/or replacement. However, if the damage is caused through neglect or carelessness then the customer will be responsible to repair 100% of the cost and the full rental rate on the equipment for all reasonable period(s) of time that D & L Rental is deprived of that equipment.

Is there a cleaning charge if I return something dirty?​
We make every effort to insure the equipment is clean prior to your rental. If equipment is not returned in the condition that it was received, there is a flat $50.00 cleaning charge for large equipment and $25 for small equipment.

Do I have to return the equipment full of fuel?​
All equipment is supplied full of the proper fuel. It is the customer’s responsibility to refuel equipment prior to the rental return. If we refuel, the charge is $3.00 per gallon, which will be added to your rental contract.

Are there additional charges if I go over the time limit on metered equipment?​
Many of our larger items are equipped with hour meters and have rates based on 10 hours use during a one day rental period. Charges will be prorated accordingly for additional hours.​

What happens if there is equipment failure?​
Even the best most cared for equipment can break down. Please contact us and our in house mechanic can address any questions, problems, etc.​

Do you deliver?​
Yes! We offer delivery. Please call for pricing based on delivery location. 315-531-9511

What do I need to tow a trailer?
Our standard trailer ball size is 2”.
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